Refund & Returns Policy

At Richie Reach Market, we want you to love what you order. If something isn’t right, here’s how returns and refunds work.

Return Window

You can request a return within 7 days of delivery. Outside this window, we’re unable to accept returns.

Eligibility

To qualify for a return, items must be:

  • Unused and in the same condition you received them
  • In their original packaging, with tags/labels attached
  • Accompanied by proof of purchase (order number or receipt)

How to Start a Return

  1. Email support@richiereachmarket.com or call +2348140177232 with your order number and reason for return.
  2. Our support team will confirm eligibility and send return instructions.
  3. Pack the item securely and send it to the address provided — return shipping is free.

Refunds

Once we receive and inspect your return, we’ll email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or isn’t what you ordered, contact us within 48 hours of delivery with a photo and your order number. We’ll cover the cost of return shipping and send a replacement or full refund — no charge to you.

Non-Returnable Items

For hygiene and safety reasons, the following can’t be returned unless faulty:

  • Items marked “Final Sale”
  • Personal care or intimate-use products

Exchanges

We don’t offer direct exchanges — return the original item for a refund, then place a new order for the item you’d like instead.